1. Introduction
Welcome to Visitor Concierge, the ultimate guide for all tourist activities in Singapore. We are committed to safeguarding your personal data and ensuring your privacy is protected. In this Privacy Policy, we explain how we collect, use, share, and store your personal information. This Policy does not govern Visitor Concierge’s collection of information through any website, or by any other means, other than through this Website, or the collection of information by any parent, or subsidiaries of Visitor Concierge (“Other Entities”). Please take a moment to review this policy to understand your rights and our data handling practices before using the Website. By using the Website, you agree to the terms and conditions of this Policy.
2. General Information on Data Processing
We collect and process personal data to support the functions of Visitor Concierge, such as promoting tourism in Singapore, offering travel advice, and enhancing the tourism sector’s contribution to the Singaporean economy. Our data processing activities include providing services through our websites, applications, data analytics platforms, interactive kiosks, event organization, program management, and grant administration. We maintain your personal data with accuracy and security measures in place to protect it.
3. Types of Personal Data We Collect
We collect personal data that is necessary for the above-mentioned purposes. This may include your name, contact details, and other relevant information. We do not collect sensitive information about your racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, or data concerning your health, sex life, or sexual orientation unless we have a legitimate interest or your explicit consent to do so.
4. Voluntary Provision of Personal Data
The provision of your personal data is typically voluntary, and we do not contractually require it. However, in some cases, providing certain personal data may be necessary to access our services or receive specific benefits. We will explain these circumstances in more detail in section 9 of this policy.
5. Sharing of Personal Data
We will only share your personal data with others when you have given us your consent, or when it is legally required. For example, we may share data with other Singaporean public sector bodies in accordance with data sharing regulations. When sharing data, we ensure that appropriate contractual arrangements and security measures are in place to protect your information.
6. International Data Transfers
Your personal data may be processed by our regional offices, both within and outside the European Economic Area, but only for the purposes for which you have provided consent. Our regional offices follow strict confidentiality and security measures, and data transfers outside their jurisdiction comply with applicable data protection laws. To learn more about these safeguards, please contact our Data Protection Officer at info@visitorconcierge.com
7. Your Rights and How to Exercise Them
You have rights over your personal data, and we are committed to upholding these rights. You may have the following rights:
(a) The Right to Access: You can request information about whether your personal data is retained and receive a copy of all your personal data, including details about its processing.
(b) The Right to Rectify, Remove, or Restrict Data: You can request corrections, removal, or restrictions on your data in certain situations.
(c) The Right to Withdraw Consent: You can withdraw your consent to data processing at any time.
(d) The Right to Object: In some cases, you can object to the processing of your personal data.
(e) The Right to Take Legal Action: You can take legal action and lodge complaints regarding your data protection rights.
(f) The Right to Data Portability: You can request your data in a machine-readable format and, where feasible, have it transferred to another controller.
To exercise these rights or file a complaint about our data handling practices, please contact our Data Protection Officer at info@visitorconcierge.com. To ensure your request’s authenticity, be prepared to verify your identity.
8. Consent
We respect your privacy and will obtain your consent whenever required by applicable laws to process any of your personal data. Whenever we seek your consent, we will clearly inform you of the specific, explicit, and legitimate purposes for which we need your consent. We will only process your personal data for the purposes for which we obtained your consent. If a child under the age of 16 is involved, we will obtain consent from the parent or guardian or restrict access if consent cannot be obtained.
You have the right to refuse or withdraw your consent. However, please be aware that doing so may affect your ability to use our services or access certain benefits, which may be outlined in more detail in our terms and conditions.
9. Collection of Personal Data
Browsing Our Website
When you visit our website for informational purposes, we automatically collect your IP address and use cookies to enhance your browsing experience. This data is essential for website operation, ensuring system stability, efficiency, and security.
Cookies
Our websites use cookies to make your experience more user-friendly and secure. You can adjust your browser settings to manage cookie usage.
Pixel Tags.
Our website may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) to compile aggregate statistics about Website usage and response rates. Pixel Tags enables us, or an entity authorized and permitted by us to maintain a count of the users who have visited certain pages of the Website.
Web Analytics
We use web analytics services, including Google Analytics, Google Double Click, Google GA Audiences / Remarketing feature, Facebook Remarketing / Retargeting (Custom Audiences Pixel) and Adobe Analytics, to analyze user behavior on our website. These services may collect data to improve our website and services. You can manage your preferences for these services via browser settings.
Transactional Digital Services
When you use our applications, portals, or platforms, we collect your IP address for data analytics to enhance user experiences and promote our products.
Visit Singapore Account
We offer a personalized experience through the Visit Singapore Account, which may require you to provide personal data when registering.
Events, Contests, Surveys
When you participate in our events, contests, surveys, or similar programs, we collect data for the specific purpose of each activity.
Application, Nomination, or Tender
If you submit applications, nominations, or tenders to us, we collect relevant data for processing, based on the specific terms and agreements.
Non-Disclosure Agreements
If you enter into a non-disclosure agreement with us, we collect your data as necessary for enforcing the agreement.
Individual Interaction
When you contact us or use our feedback forms, we may collect personal data to assist you.
Newsletter Subscription
If you subscribe to our newsletter, we use your information to send you relevant updates.
Social Media
We collect and process data you provide through our social media platforms.
Journalists
If you are a journalist, we collect your data to provide media releases, advisories, invites, and project factsheets.
Stakeholders/Business Partners/ Third Party Service Providers
If you are a stakeholder or business partner, we collect data as needed to maintain secure site visits and to assist with familiarization tours.
10. Other Important Notes Regarding our Privacy Practices.
a. Special Note for Parents and Children. Website and the contents therein are intended for a general audience and not intended for utilization directly or independently by children under 18 years of age. If you are a child under the age of 18 years and desire to use this Website or purchase any products or merchandise (if sold through this Website), please request your parents to complete the necessary registration formalities and complete the Transaction. Any use of this Website and/or any of its features by a child under the age of 18 years must be under parental supervision. We do not directly contact children under the age of 18 years for promotion of its special offers or for marketing purposes. We also do not knowingly collect Personal Information from any child under the age of 18 years.
b. We have adequate security measures and tools in place to help protect against the loss, misuse, and alteration of the Personal Information and/or Aggregator Information under our control. Whenever any Visitor furnishes his/her credit card number, that credit card number is transmitted by the Visitor’s browser in an encrypted format using industry-standard, SSL (secure socket layer) encryption method. Even though, our endeavours to protect its Visitor’s Personal Information and/or Aggregator Information, We cannot guarantee the security of any information transmitted to us, through or in connection with the website. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with “Contact Us,” below (note that physical mail notification will delay the time it takes for us to address and respond to the problem).
c. We reserves the right to transfer any and all information that it collects from the Visitors to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
10. Updates to this Policy and Contacting Us
We may update this Privacy Policy to comply with relevant legislation, government guidelines, regulatory directives, or other requirements. We will ensure that any changes are in compliance with applicable laws and regulations.
Thank you for choosing Visitor Concierge. We are committed to providing you with a secure and enjoyable experience while visiting Singapore. If you have any questions or concerns about your personal data, please contact us through our provided contact channels.
The Legal and Compliance Officer
Tiger Pug Pte.Ltd
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legal@visitorconcierge.com
